Cancellation Policy - Self Guided Courses and Training Programs


This Cancellation Policy applies to Pre-recorded, Self-guided, “non-recurring subscription-based” Courses and Training Programs (collectively, “Digital Product”, “Digital Products”).

Due to the immediately accessible and consumable nature of Mastery Insights Coaching Inc.’s Digital Products, which includes streaming videos, digital contents and documents, tools, online training portal membership and subscriptions, potential virtual events, and students’ community interactions platforms, and other unless otherwise stated:

ALL COURSE FEES AND TRAINING PROGRAM FEES PAID ARE NON-REFUNDABLE.

NO REFUNDS or NO CREDITS for partially complete training courses or missed classes.

Refunds for Digital Products will only be granted under the following circumstance: If the Digital Product is defective, undelivered, or not as described or misrepresented, you are entitled to a full refund in accordance with applicable consumer protection laws. No returns or exchanges are otherwise permitted for Digital Products.

In the event of default, dispute or delinquent payment, Mastery Insights Coaching Inc. reserves the right to terminate your access without notice and without liability to you.

Cancellation or Modification of your course enrollment can be done within 24 hours from your purchase.

A request to cancel or modify your course enrollment within 24 hours from your purchase by email to support@masteryinsights.com.

To avoid delay in processing your cancellation, please provide the course registrant name and email, date, name of course enrolled and type of payment method in your email.

To modify an enrollment, please provide the course registrant name and email, date, name of course enrolled and the correct course you want to enroll in. While seat availability may be limited, we may not guarantee a successful modification but will do our best to process your modification request.

After 24 hours from your purchase, your course enrollment is considered as “confirmed”, and it is too late to cancel or modify it.

Please refer to the Terms & Conditions for Self Guided Courses for further explanations of details.

Current Courses and Training Programs that are applicable to this policy are as follow:
• Executive Presence Mastery
• The Art of Getting Buy-in
• Professional Relationship Mastery
• Think Like A CEO Training
• High-Impact Communication Training
• Other Courses by Mastery Insights Coaching Inc., its subsidiaries and affiliates

The above Courses and Training Programs are not an exclusive list for which the Cancellation Policy will be applicable. Mastery Insights Coaching Inc. reserves the rights to assign other programs and products against this policy and to update the above list without notice.

Mastery Insights Coaching Inc. reserves the right to amend its Cancellation Policy at any time.


Cancellation Policy - Self Guided Courses and Training Programs was last amended on June 6, 2025.