Return Policy
Mastery Insights Academy

Return Policy - Mastery Insights Academy

This Return Policy applies to all products sold at Academy.MasteryInsights.com, and all Mastery Insights Coaching Inc. owned websites.


FOR SELF GUIDED COURSES, TRAINING PROGRAMS, AND DIGITAL AND DOWNLOADABLE PRODUCTS:

Due to the immediately accessible and consumable nature of our Digital Products and services, which includes streaming videos, digital contents and documents, tools, online training portal membership and subscriptions, potential virtual events, and students’ community interactions platforms, and other unless otherwise stated:

ALL SELF GUIDED COURSES, TRAINING PROGRAMS, DIGITAL & DOWNLOADABLE PRODUCTS ARE NON-REFUNDABLE.

ALL SELF GUIDED COURSES, TRAINING PROGRAMS, DIGITAL & DOWNLOADABLE PRODUCTS ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE.

Refunds for digital products will only be granted under the following circumstance: If the product is defective, undelivered, or not as described or misrepresented, you are entitled to a full refund in accordance with applicable consumer protection laws. No returns or exchanges are otherwise permitted for digital products.

In the event of default, dispute or delinquent payment, The Company has the right to terminate Your access without notice and without liability to You.

Cancellation or Modification of your Order can only be done within 24 hours from your purchase.

You must submit a request to cancel or modify your order within 24 hours from your purchase by email to support@masteryinsights.com.



FOR PHYSICAL MERCHANDISE:

ALL SALES OF PHYSICAL MERCHANDISE ARE FINAL AND NON-REFUNDABLE, EXCEPT AS REQUIRED BY LAW AND AS OUTLINED BELOW.

WE DO NOT ACCEPT RETURN OR EXCHANGE ON PHYSICAL MERCHANDISE THAT ARE PERISHABLE, CUSTOM, DIGITAL, OR OTHERWISE EXEMPT BY LAW.

Returns and refunds will be accepted only for physical goods that are defective, damaged upon arrival, not as described, or misrepresented. See our Shipping Policy for details on submitting claims for Damages, Defects, or Lost Packages.

For all other eligible physical merchandise, you may request a return or exchange within 30 days of delivery, provided the item is new and unused, in its original packaging, and accompanied by proof of purchase, unless the item is perishable, custom, digital or otherwise exempt by law.

You may request Cancellation or Modification of your Order within 24 hours from your purchase by emailing support@masteryinsights.com.

After 24 hours, orders are processed and cannot be canceled or modified.

To avoid delay in processing your order cancellation, please provide your order number and all the details concerning the items you want to cancel in your email.

To modify an order, please provide your order number, style, size and color for which ordered item you want to modify. While quantities last, we will do our best to process your modification request.

CONTACT INFORMATION:
For all return, refund, cancellation, or support inquiries, please contact:
support@masteryinsights.com
2700 - 700 West Georgia Street
Vancouver, BC Canada V7Y 1B8
+1 877-548-0751


This policy is available at all times via the website footer and is presented at or before checkout for all purchases to ensure full transparency and compliance.


This Return Policy - Mastery Insights Academy was last amended on June 6, 2025.