This Return Policy applies to all products sold at Academy.MasteryInsights.com, and all Mastery Insights Coaching Inc. owned websites.

FOR SELF GUIDED COURSES, TRAINING PROGRAMS, AND DIGITAL AND DOWNLOADABLE PRODUCTS:

Due to the immediately accessible and consumable nature of our Digital Products and services, which includes streaming videos, digital contents and documents, tools, online training portal membership and subscriptions, potential virtual events, and students’ community interactions platforms, and other unless otherwise stated:

ALL SELF GUIDED COURSES, TRAINING PROGRAMS, DIGITAL & DOWNLOADABLE PRODUCTS ARE NON-REFUNDABLE.

ALL SELF GUIDED COURSES, TRAINING PROGRAMS, DIGITAL & DOWNLOADABLE PRODUCTS ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE.

Refunds for digital products will only be granted under the following circumstance: If the product is defective, undelivered, or not as described or misrepresented, you are entitled to a full refund in accordance with applicable consumer protection laws. No returns or exchanges are otherwise permitted for digital products.

In the event of default, dispute or delinquent payment, The Company has the right to terminate Your access without notice and without liability to You.

Cancellation or Modification of your Order can only be done within 24 hours from your purchase.

You must submit a request to cancel or modify your order within 24 hours from your purchase by email to support@masteryinsights.com.

FOR PHYSICAL MERCHANDISE:

ALL SALES OF PHYSICAL MERCHANDISE ARE FINAL AND NON-REFUNDABLE, EXCEPT AS REQUIRED BY LAW AND AS OUTLINED BELOW.

WE DO NOT ACCEPT RETURN OR EXCHANGE ON PHYSICAL MERCHANDISE THAT ARE PERISHABLE, CUSTOM, DIGITAL, OR OTHERWISE EXEMPT BY LAW.

Returns and refunds will be accepted only for physical goods that are defective, damaged upon arrival, not as described, or misrepresented. See our Shipping Policy for details on submitting claims for Damages, Defects, or Lost Packages.

For all other eligible physical merchandise, you may request a return or exchange within 30 days of delivery, provided the item is new and unused, in its original packaging, and accompanied by proof of purchase, unless the item is perishable, custom, digital or otherwise exempt by law.

You may request Cancellation or Modification of your Order within 24 hours from your purchase by emailing support@masteryinsights.com.

After 24 hours, orders are processed and cannot be canceled or modified.

To avoid delay in processing your order cancellation, please provide your order number and all the details concerning the items you want to cancel in your email.

To modify an order, please provide your order number, style, size and color for which ordered item you want to modify. While quantities last, we will do our best to process your modification request.

CONTACT INFORMATION:
For all return, refund, cancellation, or support inquiries, please contact:
support@masteryinsights.com
2700 - 700 West Georgia Street
Vancouver, BC Canada V7Y 1B8
+1 877-548-0751

This policy is available at all times via the website footer and is presented at or before checkout for all purchases to ensure full transparency and compliance.

This Return Policy - Mastery Insights Academy was last amended on June 6, 2025.

This Return Policy applies to Events Ticket Sales.

ALL EVENTS TICKETS SALES ARE FINAL, EXCEPT AS PROVIDED BELOW.

YOUR ORDER IS NON-REFUNDABLE, AND WE DO NOT ACCEPT EXCHANGE OR CANCELLATIONS, EXCEPT AS REQUIRED BY LAW AND AS OUTLINED BELOW.

If an event is cancelled by Mastery Insights and is not rescheduled, you are entitled to a full refund of the ticket price to your original payment method. To obtain a refund in the event of cancellation, you must contact the ticket seller who fulfills your order (hereinafter referred to as “FULFILLER”). The FULFILLER may require you to return the supplied tickets at your expense prior to issuing any refund to which you are entitled due to cancellation.

If an event is postponed or rescheduled, your original tickets will be honored for the rescheduled date. In most cases, new tickets will not be issued. In the rare event that new tickets are required, you will be contacted directly by the ticket seller.

You may request a modification of your order within 24 hours of your purchase.

To submit a modification request, email support@masteryinsights.com within 24 hours of purchase and include your order number, ticket registrant’s name and email, event date, event name, and ticket type you wish to modify. While seat availability may be limited, we will do our best to process your request.

After 24 hours from your purchase, your ticket is considered as “confirmed”, and cannot be modified.

Nothing in this policy limits your statutory rights or rights under applicable law. Refunds, exchanges, or cancellations will be granted where required by law, including for defective, undelivered, or misrepresented tickets.

For further details regarding event postponement or event cancellation, please refer to the Terms & Conditions for Live Events.

For all Event support inquiries, please contact:
support@masteryinsights.com
2700 - 700 West Georgia Street
Vancouver, BC Canada V7Y 1B8
+1 877-548-0751


Return Policy for Live Events was last amended on June 6, 2025.

This Cancellation Policy applies to Pre-recorded, Self-guided, “non-recurring subscription-based” Courses and Training Programs (collectively, “Digital Product”, “Digital Products”).

Due to the immediately accessible and consumable nature of Mastery Insights Coaching Inc.’s Digital Products, which includes streaming videos, digital contents and documents, tools, online training portal membership and subscriptions, potential virtual events, and students’ community interactions platforms, and other unless otherwise stated:

ALL COURSE FEES AND TRAINING PROGRAM FEES PAID ARE NON-REFUNDABLE.

NO REFUNDS or NO CREDITS for partially complete training courses or missed classes.

Refunds for Digital Products will only be granted under the following circumstance: If the Digital Product is defective, undelivered, or not as described or misrepresented, you are entitled to a full refund in accordance with applicable consumer protection laws. No returns or exchanges are otherwise permitted for Digital Products.

In the event of default, dispute or delinquent payment, Mastery Insights Coaching Inc. reserves the right to terminate your access without notice and without liability to you.

Cancellation or Modification of your course enrollment can be done within 24 hours from your purchase.

A request to cancel or modify your course enrollment within 24 hours from your purchase by email to support@masteryinsights.com.

To avoid delay in processing your cancellation, please provide the course registrant name and email, date, name of course enrolled and type of payment method in your email.

To modify an enrollment, please provide the course registrant name and email, date, name of course enrolled and the correct course you want to enroll in. While seat availability may be limited, we may not guarantee a successful modification but will do our best to process your modification request.

After 24 hours from your purchase, your course enrollment is considered as “confirmed”, and it is too late to cancel or modify it.

Please refer to the Terms & Conditions for Self Guided Courses for further explanations of details.

Current Courses and Training Programs that are applicable to this policy are as follow:
• Executive Presence Mastery
• The Art of Getting Buy-in
• Professional Relationship Mastery
• Think Like A CEO Training
• High-Impact Communication Training
• Other Courses by Mastery Insights Coaching Inc., its subsidiaries and affiliates

The above Courses and Training Programs are not an exclusive list for which the Cancellation Policy will be applicable. Mastery Insights Coaching Inc. reserves the rights to assign other programs and products against this policy and to update the above list without notice.

Mastery Insights Coaching Inc. reserves the right to amend its Cancellation Policy at any time.


Cancellation Policy - Self Guided Courses and Training Programs was last amended on June 6, 2025.

This Cancellation Policy applies to Application subscription or Membership Subscription Services provided by Mastery Insights Coaching Inc., its subsidiaries, and affiliates.

Current subscription services that are applicable to this policy are as follow:
• Mastery Insights Coaching Collective
• Mastery Accelerator™
• Mastery On Demand™
• Other Recurring Subscription Services or applications offered by Mastery Insights Coaching Inc., its subsidiaries and affiliates.

Due to the immediately accessible and consumable digital nature of the Application subscription and Member subscription Services, which includes downloadable materials, documents, tools, streaming videos, online training portal membership and subscriptions, and/or students and coaches interactions through online or video conference call sessions—unless otherwise stated:

ALL RECURRING MONTHLY OR ANNUAL PAYMENT IS NON-REFUNDABLE, EXCEPT AS REQUIRED BY LAW AND AS OUTLINED BELOW.

Refunds will ONLY be granted under the following circumstances: If the Application subscription or Membership Subscription Service is defective, undelivered, or not as described or misrepresented, you are entitled to a full refund in accordance with applicable consumer protection laws and Google’s requirements.

No returns or refunds are otherwise permitted for Application or Membership Subscription Services.

To cancel your Subscription or Membership, you must notify us in writing at least ten (10) days before the start of next Subscription Term using the appropriate functionalities within the Services Application or by email to our Support team per the corresponding services website or support@masteryinsights.com.

Due to the immediately accessible and consumable digital nature of the Application subscription and Member subscription Services, there will be no refunds or credits for partial months or for periods in which your subscription remains unused, except as required under the exception above.

The above Application and Membership Subscription Services are not an exclusive list for which this Cancellation Policy will be applicable. Mastery Insights Coaching Inc. reserves the rights to assign other programs and products against this policy and to update the above list without notice.

Mastery Insights Coaching Inc. reserves the right to amend its Cancellation Policy at any time.


Cancellation Policy - Subscription or Membership Programs was last amended on June 6, 2025.