TERMS AND CONDITIONS for Virtual and In-Person Events

These Terms and Conditions are legally enforceable. Please read all the terms carefully.

General

This Website (‘WEBSITE’) acts as a marketplace, an intermediary between buyers (“You”) and ticket sellers (‘TICKET SELLERS’) to facilitate the purchase and sale of event tickets. The TICKET SELLER refers to Mastery Insights Coaching Inc. (the “Company”) or a subsidiary or affiliate of the Company (together with the Company, the “We”). By using or visiting this WEBSITE or purchasing tickets in any manner from the WEBSITE, you expressly agree to abide and be bound by these Terms and Conditions, as well as all applicable laws, ordinances and regulations.

ALL TICKET SALES ARE FINAL; there are no cancellations, returns, or exchanges.

“EVENT”, “EVENTS” refers to any but not limited to Hosted events, Get togethers and Meet ups, in a Virtual or an In-Person format. The word “SUMMIT” may be used and has the same meaning as “EVENT”. A “Summit” is considered as an “Event” and is applicable under these Terms & Conditions.

IF AN EVENT IS CANCELLED, you will be given a full refund minus any delivery charges if the tickets have already been delivered.

IF AN EVENT IS POSTPONED OR RESCHEDULED, and the original tickets are valid for entry at the time of the rescheduled event, your order will not qualify for a refund.

We are not responsible for lost or stolen tickets, travel expenses, nor any personal or uncontrollable situations caused by third parties and/or weather which prevents your event attendance.

The following are the rules (‘TERMS’) that govern use of the WEBSITE by any user of the WEBSITE (‘USER’). By using or visiting the WEBSITE, USER expressly agrees to be bound by these TERMS and to follow these TERMS and all applicable laws and regulations governing the WEBSITE. WEBSITE reserves the right to change these TERMS at any time, effective immediately upon posting on the WEBSITE. If USER violates these TERMS, WEBSITE may terminate USER’S access to the WEBSITE, bar USER from future use of the WEBSITE, cancel USER’S ticket order, and/or take appropriate legal action against USER.

​ALL SALES ARE FINAL
Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellations. If an event is postponed or rescheduled, tickets will be honored for the rescheduled date. New tickets generally will not need to be issued; in the rare case that new tickets are needed, USER will be contacted by the TICKET SELLER. If an event is cancelled without a rescheduled date, USER will need to contact the TICKET SELLER who fulfills USER’s order (hereinafter known as ‘FULFILLER’) for a refund. The FULFILLER may require USER to return the supplied tickets at USER’s expense before receiving any refund USER is entitled to due to cancellation. WEBSITE is not responsible for providing or securing this refund for USER. Any shipping and handling charges are not refundable. Refunds will be processed in the same currency as the original order. Conversion charges, including though not exhaustive of the ones issued by USER’s bank, if any, are not covered by WEBSITE or Fulfiller. Neither WEBSITE nor the FULFILLER will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. When USER receives tickets, USER should keep them in a safe place.
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​Above Face Value
WEBSITE and TICKET SELLERS may not be directly affiliated with any performer or venue; and WEBSITE does not act as a primary sale box office, unless otherwise stated. By agreeing to these TERMS, USER agrees that the purchase price for tickets on their order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price.

Orders
Orders placed through WEBSITE will be fulfilled by the FULFILLER. Contact information will be provided to USER upon completion of the purchase process. If this information is lost, USER may contact support@masteryinsights.com to retrieve information about the order. USER should carefully enter all required information when submitting an order. USER is responsible for any errors made when entering their information, errors may result in issues such as a delay in delivery of tickets notification or in cancellation of order.

Pricing
All prices are in United States Dollars (USD) unless otherwise specifically stated. WEBSITE cannot confirm the price for any products or services purchased on the WEBSITE until after an order is completed by USER. Despite WEBSITE’S best efforts, a small number of products and services listed on the WEBSITE may be priced incorrectly. If the FULFILLER discovers the actual correct price is higher than the stated price, the FULFILLER will either complete the order at the original stated price, contact USER to inform them of different price with an option to purchase, or cancel USER’S order and notify USER of such cancellation.

Schedule of Fees and Charges
The price charged to USER’s credit card beyond the price of the individual tickets shall include the following fees and charges:
Service Fee: Cost per ticket associated with WEBSITE operation, customer service center operation, obtaining tickets on behalf of USER and other costs associated with the fulfillment of USER’s ticket request.
Total: Entire amount charged to USER, including each ticket’s price as set by the FULFILLER and Service Fee.

Taxes
TICKET SELLER is responsible for keeping abreast of all changes to the tax withholding requirements and amounts in the various tax jurisdictions where TICKET SELLER sells tickets, for determining whether any taxes are due for any tickets sold and for collecting and remitting such taxes in accordance with applicable law. TICKET SELLER shall include any applicable sales, use, excise, service and other taxes in the ticket price.

Payment
Credit Card Charges USER’s credit card will be charged by the FULFILLER responsible for fulfilling their order and not WEBSITE. If USER has any questions about charges on USER’s credit card statement, USER should contact WEBSITE at support@masteryinsights.com or direct USER’s question to FULFILLER responsible for completing the ticket order.
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​Third Party Payment Platforms (Paypal, Stipe, Payments AI, etc.)
If USER selects to complete a transaction on WEBSITE using a Third-Party Payment Platform, such third-party services may be subject to separate policies, terms of use, and or fees of said third parties and USER accepts the same by completing the transaction using the Third-Party Payment Platform. The name on the transaction of USER’s Third-Party Payment Platform account will be ‘MASTERYINSIGHTS’ If USER has any questions about the transaction on the Third-Party Payment Platform account, USER should contact support@masteryinsights.com
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​Security of Card Holder Data
WEBSITE and or FULFILLER are responsible for the security of the cardholder data that WEBSITE and FULFILLER are in possession of or otherwise stores, processes, or transmits on behalf of the USER.

​International Purchases
Ticket purchases placed by USER may be subject to delayed processing. WEBSITE recommends that any USER placing an order on the WEBSITE from outside North America contact their credit card company or financial institution prior to placing an order to prevent unnecessary delays or holds. Neither WEBSITE nor FULFILLER shall be responsible for delays, holds, or any extra fees associated with placing an International Order.

​Disputed Charges
By placing an order, USER authorizes WEBSITE to charge USER’s method of payment for the total amount, which includes the ticket price and service fees, and any other optional services USER agrees to purchase. If USER disputes a charge and it is determined that the charge was valid and not the result of credit card or other payment fraud, WEBSITE has the right to seek payment, including all associated fees, by whatever means WEBSITE deems appropriate, including but not limited to using collection agencies and legal remedies. WEBSITE may mitigate its damages by relisting the tickets that are the subject of the payment dispute. USER may lose access to any/all tickets purchased if USER files a dispute with their issuer.

​Event Listings
SITE does not guarantee the accuracy of event information on WEBSITE including but not limited to event name, event location or venue, event start time, or event date.

​Ticket Holder Behavior Policy
The USER agrees to abide by all rules and policies of the venue where the event is located relating to conduct and behavior. Should the USER be ejected from the event for failure to abide by the venue’s rules and policies, USER shall be subject to all applicable fines and legal or other expenses associated with the ejection. In addition, all costs associated with the purchase of event tickets will not be refundable. Further, should the ejection result in the loss of the TICKET SELLER’s right to use any other tickets or the right to purchase other tickets from that venue, USER shall be held liable for all reasonable costs, expenses, and losses associated with said loss, including but not limited to all direct, indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits.

​Fraudulent Use
To protect USER from fraud, USER may be required to provide additional proof of identity on any order. Proof of identity may include, but is not limited to, a signed credit card authorization and/or photocopies of public documents such as a driver’s license, government ID or federal passport.

​Permitted Use
USER agrees that USER is only authorized to visit, view, and to retain a copy of pages of this WEBSITE for USER’S own personal use, and that USER shall not duplicate, download, publish, modify, or otherwise distribute the material on this WEBSITE for any purpose other than to review event and promotional information, for personal use, or to purchase tickets or merchandise for USER’S personal use, unless otherwise specifically authorized by WEBSITE to do so. USER may not use any robot, spider, scraper, offline reader, site search/retrieval application or other manual or automatic device, tool, or process to retrieve or in any way reproduce, circumvent, or interfere with the Site or its contents, nor may USER use any automated software or computer system to search for, reserve, buy, or otherwise obtain tickets from WEBSITE. USER may not submit any software or other materials that contain any viruses, worms, Trojan horses, defects, date bombs, time bombs, or other items of a destructive nature. The content and software on this WEBSITE is the property of WEBSITE and/or its suppliers and is protected by Canada, U.S. and international copyright laws.

​Links
The WEBSITE may automatically produce search results that reference or link to third party websites throughout the Internet. WEBSITE has no control over these sites or the content within them. WEBSITE cannot guarantee, represent or warrant that the content contained in these third-party sites is accurate, legal and/or inoffensive. WEBSITE does not endorse the content of any third-party site, nor does WEBSITE warrant that they will not contain viruses or otherwise impact USER’S computer systems. By using the WEBSITE to search for or link to another site, USER agrees and understands that USER may not make any claim against WEBSITE for any damages or losses, whatsoever, resulting from use of the WEBSITE to obtain search results or to link to another site. If USER experiences a problem with a link from the WEBSITE, please notify WEBSITE at support@masteryinsights.com and WEBSITE will investigate USER’S claim and take any actions deemed appropriate at WEBSITE’S sole discretion.

​Violation of the Terms
WEBSITE, in its sole discretion, and without prior notice, may terminate USER’S access to the WEBSITE, cancel USER’S ticket order or exercise any other remedy available to it. USER agrees that monetary damages may not provide a sufficient remedy to WEBSITE for violations of these terms and conditions and USER consents to injunctive or other equitable relief for such violations. WEBSITE may release USER information by operation of law if the information is necessary to address an unlawful or harmful activity against WEBSITE. WEBSITE is not required to provide any refund to USER if USER is terminated as a USER of this WEBSITE.

​Intellectual Property Information
For purposes of these TERMS, ‘CONTENT’ is defined as any information, communications, software, photos, video, graphics, music, sounds, and other material and services that can be viewed by USERS on the site and at the event. This includes, but is not limited to, message boards, chat, and other original content. By accepting these TERMS, USER acknowledges and agrees that all CONTENT presented to USER on this site and at the event are protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws, and is the sole property of WEBSITE and/or the Company and its affiliates. USER is only permitted to use the CONTENT as expressly authorized in writing by WEBSITE or the specific provider of CONTENT. USER may not copy, reproduce, modify, republish, upload, post, transmit, or distribute any documents or information from this site and at the event in any form or by any means without prior written permission from WEBSITE or the specific CONTENT provider, and USER is solely responsible for obtaining permission before reusing any copyrighted material that is available on this site and at the event. Any unauthorized use of the materials appearing on this site and at the event may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. Neither WEBSITE nor any of its affiliates warrant or represent that USER’S use of materials displayed on, or obtained through, this site and at the event will not infringe the rights of third parties. All other trademarks or service marks are property of their respective owners. Nothing in these TERMS grants USER any right to use any trademark, service mark, logo, and/or the name of WEBSITE or the Company any of its affiliates. WEBSITE reserves the right to terminate the privileges of any USER who uses this WEBSITE and CONTENT at the event to unlawfully transmit or receive copyrighted material without a license or express consent, valid defense or fair use exemption to do so. After proper notification by the copyright holder or its agent to us, and confirmation through court order or admission by the USER that they have used this WEBSITE or CONTENT at the event as an instrument of unlawful infringement, WEBSITE will terminate the infringing USER’S rights to use and/or access to this WEBSITE. WEBSITE may, also in its sole discretion, decide to terminate a USER’s rights to use or access to the WEBSITE prior to that time if WEBSITE believes that the alleged infringement has occurred. CONTENT provider may reserve the rights to take legal action against the infringing USER.

​Disclaimers
SITE makes no assurances that the WEBSITE will be error-free, uninterrupted, or provide specific results from use of the WEBSITE or any WEBSITE content, search or link therein. The WEBSITE and WEBSITE content are delivered on an “as-is” and “as-available” basis. WEBSITE makes no assurances that files user accesses or downloads from the WEBSITE will be free of viruses or contamination or destructive features. WEBSITE disclaims all warranties, express or implied including also any implied warranties of merchantability and fitness for a particular purpose. WEBSITE will not be liable for any damages of any kind arising from the use of this WEBSITE, including without limitation, direct, indirect, vicarious, incidental, special, punitive, loss of business or loss of profits or consequential damages, whether based upon breach of contract, breach of warranty, tort, negligence, product liability or otherwise, even if advised of the possibility of such damage. WEBSITE disclaims any and all liability for the acts, omissions and conduct of any third party users, WEBSITE users, advertisers and/Or sponsors on the WEBSITE, in connection with the WEBSITE service or otherwise related to user use of the WEBSITE and/Or the WEBSITE service. WEBSITE is not responsible for the products, services, actions or failure to act of any venue, performer, promoter or other third party in connection with or referenced on the WEBSITE.

Indemnity
USER agrees to indemnify and hold WEBSITE, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of USER’S use of the WEBSITE, including also USER’S use of the WEBSITE to provide a link to another site or to upload content or other information to the WEBSITE.

Governing Law
USER agrees that any controversy or claim arising out of or relating to the use of WEBSITE will be governed by the laws of British Columbia, Canada without regard to its conflict of law provisions. USER agrees to personal jurisdiction by venue in the provincial and federal courts of the Province of British Columbia, Vancouver.

Arbitration and Dispute Resolution
Any controversy, claim, dispute, or other action, arising out of or relating to the use of WEBSITE, any order placed on WEBSITE, or these policies including any dispute over the validity, enforceability or scope of this arbitration provision (a ‘CLAIM’ or ‘CLAIMS’) shall be resolved through binding arbitration administered by the Canadian Arbitration Association (the ‘CAA’) in accordance with its Consumer Rules. For any arbitration CLAIM, both WEBSITE and USER shall pay their respective portions of filing, administration, and arbitrator fees as outlined in the CAA Rules. The arbitrator may reallocate the payment of costs in the final award based on the outcome of the arbitration. If the arbitrator finds that either the substance of the CLAIM or the relief sought in the CLAIM is frivolous or brought for an improper purpose, the USER shall be responsible for all arbitration fees and WEBSITE's reasonable legal costs. All fees and payment schedules shall be governed by the applicable CAA Rules. In addition, if USER initiates an arbitration for a CLAIM for more than US$10,000, the payment of fees will be governed by the CAA Rules. The CAA rules will determine whether the arbitration will take place through written submissions by USER and WEBSITE, by telephone, or in person. WEBSITE and USER shall both participate in the selection of an arbitrator. Any award issued through arbitration is enforceable in any court of competent jurisdiction.

BY AGREEING TO ARBITRATE, USER IS GIVING UP THE RIGHT TO LITIGATE (OR PARTICIPATE IN AS A PARTY OR CLASS MEMBER) ANY AND ALL CLAIMS IN COURT BEFORE A JUDGE OR JURY. INSTEAD, A NEUTRAL ARBITRATOR WILL RESOLVE ALL CLAIMS. IF USER DOES NOT WISH TO BE BOUND BY THIS ARBITRATION PROVISION, USER MUST NOTIFY WEBSITE IN WRITING WITHIN 30 DAYS OF THE DATE THAT USER PLACES AN ORDER ON WEBSITE. USER’s WRITTEN NOTIFICATION TO WEBSITE MUST INCLUDE USER’s NAME, ADDRESS AND ORDER NUMBER AS WELL AS A CLEAR STATEMENT THAT USER DOES NOT WISH TO RESOLVE CLAIMS WITH WEBSITE THROUGH ARBITRATION. WRITTEN NOTIFICATION SHOULD BE MAILED TO WEBSITE. Any arbitration or trial of any CLAIM will take place on an individual basis without resort to any form of class or representative action (‘CLASS ACTION WAIVER’). Regardless of anything else in this Arbitration Provision, the validity and effect of this CLASS ACTION WAIVER may be determined only by a court and not by an arbitrator. USER and WEBSITE acknowledge that the CLASS ACTION WAIVER is material and essential to the arbitration of any disputes between the parties and is non-severable from the agreement to arbitrate CLAIMS. If the CLASS ACTION WAIVER is limited, voided or found unenforceable, then the parties’ agreement to arbitrate shall be null and void with respect to such proceeding, subject to the right to appeal the limitation or invalidation of the CLASS ACTION WAIVER. USER AND WEBSITE ACKNOWLEDGE AND AGREE THAT UNDER NO CIRCUMSTANCES WILL A CLASS ACTION BE ARBITRATED. All CLAIMS brought by USER against WEBSITE must be resolved in accordance with this Arbitration and Dispute Resolution Section. All CLAIMS filed or brought contrary to this Arbitration and Dispute Resolution Section shall be considered improperly filed. Should USER improperly file a CLAIM, WEBSITE may recover attorneys’ fees and costs from USER, provided that WEBSITE has notified USER in writing of the improperly filed CLAIM, and USER fails to promptly withdraw the CLAIM after USER receives notice of improper filing from WEBSITE.

​Force Majeure
WEBSITE shall not be deemed in default or otherwise liable under these rules and policies due to its inability to perform its obligations by reason of any fire, earthquake, flood, storm, epidemic, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, act of public enemy, cyber-terrorism, embargo, war, act of God, or any municipal, county, state or national ordinance or law, or any executive, administrative or judicial order (which order is not the result of any act or omission which would constitute a default hereunder), or any failure or delay of any transportation, power, or communications system or any other or similar cause not under WEBSITE’S control (hereinafter all of the foregoing is collectively referred to as ‘FORCE MAJEURE’). Notwithstanding the foregoing, WEBSITE shall be permitted to terminate this Agreement with or without notice to USER in the event that USER is prevented from performing hereunder due to FORCE MAJEURE.

​Third Party Advertisers
SITE may allow third party advertisers to advertise on the WEBSITE. WEBSITE undertakes no responsibility for USER’S dealings with, including any on-line or other purchases from, any third-party advertisers. WEBSITE shall not be responsible for any loss or damage incurred by USER in its dealings with third party advertisers.

VIRTUAL EVENT SERVICE TERMS
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Virtual Events Experiences
Through WEBSITE, USER purchases the right to access the virtual event via virtual event experiences where you can receive a service through the internet rather than in person. These virtual events experiences may include but not limit to personalized videos (“VIDEOS”), virtual group lessons or trainings (“LESSONS”) virtual meet and greets (“M&G”) and other similar services that may be added later collectively “VIRTUAL EVENTS SERVICES”, from speakers, including hosts, main speakers, guest speakers, performers, artists, influencers, and others (each, a “TALENT USER”). All VIRTUAL EVENTS SERVICES are provided by third-party providers, not WEBSITE. WEBSITE is not responsible for the acts or omissions of such third-party providers. USER acknowledges and agrees that TALENT USER has sole discretion to determine how to fulfill USER’s request and the content of the VIRTUAL EVENTS SERVICES created or conducted, and that TALENT USER shall not be required to follow USER’S request exactly. VIDEOS are licensed, not sold. USER is buying a license to attend and access the events, not the actual VIDEO itself. LESSONS are intended for one USER, and equals one RECIPIENT only. VIRTUAL EVENTS SERVICES require that USER have certain equipment to accept delivery of the service ordered. If equipment is not listed as included with the VIRTUAL EVENTS SERVICE ordered when USER places an order, it is USER’s responsibility to ensure that USER has the necessary equipment (including but not limited to high-speed internet access, a device that can connect to the internet, or any materials necessary to participate in LESSONS or receive the VIRTUAL EVENTS SERVICES) to accept delivery of the VIRTUAL EVENTS SERVICES. WEBSITE will not issue refunds because USER does not have the necessary equipment. USER understands that USER’S information (excluding credit card information), may be transferred unencrypted and that such transfer may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

Virtual Events Experience Refund Policy
All VIRTUAL EVENTS SERVICES are non-refundable.

Virtual Events Experience Behavior Policy
USER must behave in a respectful manner.
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​Virtual Events Experience Acceptable Use Policy
Our goal is to create a positive, useful, and safe user experience. To promote this goal, we prohibit certain kinds of conduct specified in this Acceptable Use Policy and elsewhere on the WEBSITE. The following Acceptable Use Policy applies to USER’S use of VIRTUAL EVENTS EXPERIENCES.

By using the Virtual Experiences, USER represents and warrants that:
a) you will not use a false identity or provide any false or misleading information;
b) you will not (whether on the WEBSITE or anywhere else) use or share the event access or VIDEO for any purposes other than:
     1. the specific limited purposes set forth in the WEBSITE Terms and
     2. those set out in any applicable Additional Terms; and
c) in connection with any VIDEO, you will not:
     1. request a business or any other RECIPIENT that is the subject of any criminal action, or that is involved in, connected with to promote illegal or unlawful activity, violence or hate speech; or
     2. create and share content that disparages or defames any TALENT USER, their entity, brand, or business.
d) You will not:
     1. violate any law, regulation, or court order;
     2. violate, infringe, or misappropriate the intellectual property, privacy, publicity, moral or ‘droit moral,’ or other legal rights of any third-party;
     3. take any action (even if requested by another) that is, or submit, post, share, or communicate anything that is, or that incites or encourages, action that is, explicitly or implicitly: illegal, abusive, harassing, threatening, hateful, racist, derogatory, harmful to any reputation, pornographic, indecent, profane, obscene, or otherwise objectionable (including nudity);
     4. send advertising or commercial communications, including spam, or any other unsolicited or unauthorized communications;
     5. transmit any virus, other computer instruction, or technological means intended to, or that may, disrupt, damage, or interfere with the use of computers or related systems;
     6. stalk, harass, threaten, or harm any third-party;
     7. impersonate any third-party;
     8. participate in any fraudulent or illegal activity, including phishing, money laundering, or fraud;

​Virtual Events Experience Guidelines
Here are our guidelines to help you maximize your virtual events experience.

Please DO the following:
• Place yourself in a well-lit area with the light coming from in front of you and not behind you.
• Test your computer equipment, camera, microphone and speakers ahead of time.
• Check your internet stability with your provider
• Ensure you have the Virtual event access link in advance
• Tell your family, clear your potential distractions ahead of time to ensure you have dedicated focus at the event
• Have a notebook to take notes and jot down your list of questions
• Be Respectful of your fellow attendees
• You are on video, turn on your camera! Follow the Dress code of the event properly

Please DO NOT do any of the following:
• Take screenshots or record audio/video.
• Ask or solicit the Speakers or fellow attendees to follow you on social media or contact you after the event.
• Ask the speakers anything you would not ask a friend.
• Violate the Virtual Events Experience Acceptable Use Policy above

Amendments
SITE reserves the right to amend its Terms & Conditions at any time. We will post a notice of changes in its WEBSITE, when and if the terms of this policy are amended.

Mastery Insights Coaching Inc. Terms & Conditions were last amended on February 5, 2025.




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