TERMS AND CONDITIONS for Mastery Insights Mentorship™ Executive Coaching Program

These Terms and Conditions are legally enforceable. Please read all the terms carefully.

The Mastery Insights Mentorship™ Executive Coaching Program offers you the opportunity to invest in yourself and your personal development with our frameworks, our tools, our materials, and access to Dr. Grace Lee through live virtual training sessions. In addition, you will receive a series of live group coaching sessions throughout the entire Program with our trained coaches.

The following Terms and Conditions govern the Agreement between the Mastery Insights Mentorship™ Executive Coaching Program student (“You”) and Mastery Insights Coaching, Inc., its successors, assignees, transferees, subsidiaries, parent and associate corporations, affiliates, principals, administrators, directors, officers, board members, agents, employees, contractors, instructors, training coaches and insurers (individually or collectively known as “The Company”), with a registered office at 2700 – 700 West Georgia Street, Vancouver, BC, Canada, V7Y 1B8 hereto and entered into this agreement as of the date of your purchase (“Effective Date”) of the Mastery Insights Mentorship™ Executive Coaching Program (“Coaching Program”). By clicking a button or checking a box marked “I agree” (or something similar), and/or by signing the “Signature Section” below, You signify that You have read, understood, and agree to be bound by this Agreement and to the collection and use of your information as set forth in our privacy policy (the “Privacy Policy”, collectively with this Agreement, the “Terms”). You and The Company are each referred to as a “Party” and collectively as the “Parties.”

The Coaching Program may include online education and training from invited members outside The Company, access to online groups and communities, opportunities to learn from Dr. Grace Lee through virtual events or seminars, exclusive bonus materials, or other opportunities. The Company may at any time remove, amend, or replace any of the services and benefits made available as part of the Program, and you agree and accept that such addition, removal, amendment, or replacement will not nullify the legal effect of this Agreement.

In addition to this Agreement, The Company may set standard operating policies and procedures, community participation guidelines and program completion requirements that would govern the delivery of the Coaching Program. Such terms are incorporated into this Agreement by reference, and you agree to be bound and adhered by such terms and conditions to the extent that you wish to receive the Coaching Program.

1. Payment Terms

You authorize The Company to process the credit card information you have provided to The Company, in the amount set forth on the Agreement for the Coaching Program on the checkout page or direct invoice from The Company payment system or accounting system. Certain data is required to fulfill your request, such as credit card numbers, expirations, security codes, billing information and mailing address, which will be processed through a third-party payment program. This information will not be shared intentionally with any party other than the third-party programs responsible for processing your payment and procuring payment to us. You agree that all information that you provide to The Company or such third party vendors will be true, accurate, current and complete.

The payment terms on the Agreement includes either one of the Program and payment option:

Program Name: Mastery Insights Mentorship™ Executive Coaching Program

One-time Full Payment Option: US$6,000

3-Pay Monthly Payment Option: US$2,500 x 3

NOTE: NO other Payment Plan Option is available.
NOTE: Program pricing may be subject to change without Notice.

You agree to pay all fees and charges incurred by way of credit card or wire transfer in accordance to the wire transfer details provided by The Company. The Company offers payment options at the time of purchase, so You can either pay in full or in three (3) monthly installments. If You opt for a payment plan, You will be responsible for paying the remaining invoices.

You agree to deliver to The Company on or before the Effective Date, credit card information to be used for the payments of the monthly dues. You shall authorize The Company to use the credit card information provided by you for the payment of the monthly dues. You represent and warrant to The Company that you have the authority to approve charges in accordance with such payment information for the purpose of paying the monthly dues. You understand and agree that The Company is not liable in any way for erroneous billing statements or incorrect charges and that in the event of such a billing error, the only responsibility of The Company is to correct the error if and when The Company receives written notice of the error.

You acknowledge and agree that it is Your sole responsibility to ensure that Your payment information is correct and current and to notify The Company in writing of any errors, deficiencies or changes that require Your payment information to be updated, and that failure to do so within an appropriate timeframe may, at the sole discretion of The Company, result in a suspension or loss of the Coaching Program benefits.

You shall be responsible for all costs, expenses and indebtedness incurred by You in connection with the entry into this Agreement and the participation in the Coaching Program, including travel and accommodation costs incurred by You to attend Program events where applicable.

You acknowledge and agree that You have thoroughly considered the cost of the Coaching Program Fee and that You have the financial capacity to pay the Coaching Program Fee.

2. Refunds and Cancellation

By accepting this Agreement, You acknowledge that You have thoroughly and carefully considered the cost and the value of joining the Coaching Program prior to making this commitment to invest.

Due to the digital nature the Coaching Program, which includes downloadable materials, documents, tools, streaming videos, online training portal membership and subscriptions, and/or students and coaches interactions through online or video conference call sessions, and other unless otherwise stated,

ALL FEES PAID ARE NON-REFUNDABLE.

You may request a refund NO LATER THAN 24 HOURS OF YOUR ENROLLMENT IN THE COACHING PROGRAM in writing via email to submit a Support Ticket to support@masteryinsights.com.

If You joined the Coaching Program using our payment plan option (if applicable) and if The Company grants that You are eligible for a refund per above, The Company will refund to you all monies you have paid to us under this agreement except any costs incurred in implementing the refund such as admin fees and bank charges. NO REFUND WILL BE ALLOWED AFTER 24 HOURS.

If You choose to join the Coaching Program using our Easy Split payment option or 3-Pay Monthly Payment Option, You agree that the payment option is not a subscription, and that You may not terminate or modify Your payment option at will.

Your Coaching Program includes One-on-One Coaching Sessions, NO REFUND will be available for any unused Coaching Sessions.

We do not offer partial refunds for our Coaching Program and our exclusive bonuses are non-refundable under any circumstances.

When You choose to join the Mastery Insights Mentorship™ Executive Coaching Program, You acknowledged and agreed to commit to the FULL Coaching Term, NO REFUND will be available for any unused Coaching Sessions.

NO CANCELLATION and NO WITHDRAWAL from the Coaching Program is allowed during the Coaching Term.

In the event of default or delinquent payment, The Company has the right to terminate Your Coaching Program access without notice and without liability to You. See Section 4 regarding Termination for more details.

NO CANCELLATION of Your registration is allowed after 24 hours from the date of Your purchase. Upon submission of Your cancellation request, You may not attend any classes, coaching sessions or otherwise receive any Coaching Program services and benefits. Doing so will render Your cancellation request null and void.

You agree and acknowledge that requesting a refund or cancellation of Your Coaching Program will waive Your eligibility to enroll in the Coaching Program in the future. ALL “Refund” and “Cancellation” requests will only be reviewed by submitting a formal cancellation request in writing via email to submit a Support Ticket to support@masteryinsights.com. Any cancellation request must be submitted within the above stated time period to be honored. If not, no refunds will be honored.

3. Coaching Program Obligations

Your Coaching Program includes a series of Coaching Sessions, Live Virtual Seminars and Training Sessions.

By entering into this Agreement, You acknowledge, agree and accept the following obligations:

• It is Your responsibility to faithfully execute all of the lessons, assignments, and course work in the Coaching Program to the best of Your ability

• It is Your responsibility to attend the scheduled virtual seminars and live training sessions included as part of the Coaching Program

• It is Your responsibility to maintain contact with our Coaches and schedule Your Coaching Sessions

• It is Your responsibility to attend Your Coaching Sessions on time and act with respect and professionalism

• Under no circumstance is Your Coach obligated to provide any make-up Coaching Session(s) if You missed Your Coaching appointment(s)

• Rescheduling of Your coaching sessions is allowed with reasonable advance notice to Your coach. Each Coaching Session that requires rescheduling should be no more than 30 days from Your initial scheduled date. Your Coach has no obligation to honor a request to reschedule Your Coaching Session(s) beyond the 30 days timeline

• It is Your responsibility to acknowledge that creating results requires tremendous effort and that You are prepared and committed to faithfully make that effort

NO REFUNDS will be honored for any missed or unused coaching sessions.

4. Termination

The Company reserves the right to, at its sole discretion, without notice and without liability by The Company to You to terminate Your Coaching Program registration, disbanding Your access to community and course materials with no refund, on any of the following grounds: (a) if You violate the Terms of this Agreement; (b) if You fail to pay any of Your payments when due; and (c) if You cease to be a member in good standing of any other program offered by The Company. In the event of termination, You are no longer authorized to access the Coaching Program content, community, or coaches, and the restrictions imposed on you with respect to the content, and the confidentiality, intellectual property, indemnities, and limitations of liabilities set forth in these Terms and Conditions shall survive termination.

5. Confidentiality

Subject to the Terms and Conditions herein, only You are being granted access to the Coaching Program, and during the Coaching Program you will be exposed to The Company's proprietary and/or confidential information (collectively “Confidential Information”).

Unless specifically and expressly authorized by The Company, You shall not use, teach, sell, disclose, reveal, provide or make available to any third party any of The Company's Confidential Information, including, but not limited to, course materials (whether in electronic form or made available to You in private social media groups, or otherwise), call recordings from coaching sessions or live training sessions, course documentation, teaching techniques, data, formulas, methods presented, processes, other education and Coaching Program materials, intellectual property, or any login member credentials.

You warrant, represent, and agree to (i) hold the Confidential Information in trust and confidence and avoid the disclosure or release thereof to any other person or entity by using the same degree of care as You use to avoid unauthorized use, disclosure, or dissemination of You own confidential information of a similar nature, but not less than reasonable care; and (ii) not use the Confidential Information for any purpose whatsoever except as expressly contemplated under this Agreement. The Company (or its licensor) shall at all times retain all rights, ownership, title, and interest in any Confidential Information.

6. Intellectual Property

You acknowledge that any and all intellectual property, including -- but not limited to, Confidential Information, audio and visual presentations, course materials, call recordings from coaching sessions or live training sessions, course documentation, teaching techniques, data, formulas, methods presented, processes, and any other materials or elements associated with the Coaching Program (collectively the “Intellectual Property”) -- is the sole intellectual property of The Company.

You acknowledge the Intellectual Property provided to You as education, is confidential and proprietary to The Company. You agree that You shall not communicate or make available the teachings, materials or information acquired or learned from The Company to any other person. Violation will result in the immediate removal from the Coaching Program.

Any and all trademarks or service marks that The Company uses in connection with services rendered by The Company are marks owned by The Company. This Agreement does not grant You any right, license, or interest in such marks or Intellectual Property, and You shall not assert any right, license, or interest in such marks or Intellectual Property that are confusingly similar thereto.

7. Contacts

By accepting the Agreement and providing Your credit card information, You agree that The Company may call, email, and text message You regarding Your account information and regarding other offers, products and services.

8. Results and Success Stories

All of the Success Stories on our website are from a small selection of actual clients. Their written and video testimonials showcasing amazing results are authentic. These results are a product of hard work, discipline and commitment to the Coaching Program Obligations (Section 3). The Company offers NO GUARANTEE for specific results you will get from enrollment in the Coaching Program. Everyone is different and everyone's success is different and depends on numerous factors, including, but not limited to, Your own drive, dedication, and motivation.

Inclusion of any Success Stories on our website, sales and landing pages is not meant as a promise or guarantee of Your own success. Success Stories showcase the results that are possible through active participation in the Coaching Program. We do everything within our means to help you succeed, but ultimately your ability to achieve the results you desire in your career depends on a multitude of factors, predominantly You taking full responsibility for Your own success.

The Company is not liable for any actions you take or do not take based on the information we provide or insights provided in the Coaching Program. Furthermore, The Company makes no guarantees whatsoever regarding any results based on any action or inaction relating to your life, potential income, professional relationships or career growth based on the materials we share or mentorship we provide through the Coaching Program.

9. Testimonials, Reviews, and Pictures or Video

Mastery Insights Inc is pleased to hear from users and clients and welcomes your comments regarding our services and products. The Company may use testimonials and/or product reviews in whole or in part together with the name, job title, and company of the person submitting it. Testimonials may be used for any form of activity relating to Mastery Insights Inc's services or products, in printed and online media, as The Company determines in its sole and exclusive discretion. Testimonials represent the unique experience of the participants and clients submitting the testimonial, and do not necessarily reflect the experience that you and your business may have using our services or products. Your results will vary depending upon a variety of factors unique to your career and market forces beyond our control. Note that testimonials, photographs, and other information that you provide to us will be treated as non-confidential and nonproprietary, and, by providing them, you grant The Company a royalty-free, worldwide, perpetual, non-exclusive and irrevocable license to use them.


Additionally, The Company reserves the right to correct grammatical and typing errors, to shorten testimonials prior to publication or use, and to review all testimonials prior to publication or use. The Company shall be under no obligation to use any, or any part of, any testimonial or product review submitted.

10. Indemnity

YOU will, at your own expense, defend, indemnify, and hold The Company, its directors, partners, agents, training coaches, employees, and other representatives harmless from any and all claims, damages, injuries, losses, costs, and other expenses (including any and all legal fees and other expenses incurred in investigating or defending against any claim, action, lawsuit, demand, administrative proceeding or investigation, whether commenced or threatened), that arise directly or indirectly out of Your breach of this Agreement and/or Your access or participation in the Coaching Program. The provisions of this Section 11 shall survive any termination of this Agreement and shall continue in full force and effect for (3) years thereafter. In addition, Your indemnity obligation includes but is not limited to any claim for personal injury sustained while traveling to or attending any in-person seminar or other training provided by The Company to You.

11. Limitation of Liability

YOU AGREE THAT IN NO EVENT SHALL THE COMPANY’S LIABILITY TO YOU FOR ANY CLAIM OF ANY KIND OR DESCRIPTION EXCEED THE AMOUNT PAID BY YOU TO THE COMPANY AS PER COURSE FEES GIVING RISE TO ANY CLAIM BY YOU, YOU WAIVE ANY RIGHT TO SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND OR DESCRIPTION.

12. Force Majeure

Except for the duty to make payments hereunder when due, and the indemnification provisions under this Agreement neither Party shall be responsible to the other for any delay, damage or failure caused by or occasioned by a Force Majeure Event. As used in this Agreement, “Force Majeure Event” shall mean: Any act of God, act of nature or the elements, terrorism, insurrection, revolution or civil strike, piracy, civil war or hostile action, labor strikes, acts of public enemies, federal or state laws, rules and regulations of any governmental authorities having jurisdiction over the premises, inability to procure material, equipment or necessary labor in the open market, acute and unusual labor, material or equipment shortages or any other causes(except financial) beyond the control of either Party.

13. Arbitration

Any claim or grievance of any kind, nature, or description that You have against The Company shall be resolved exclusively in final and binding arbitration before a single arbitrator selected by The Company within a reasonable time of You giving notice of arbitration to The Company. Arbitration shall be held in Vancouver, British Columbia, Canada.

You agree not to file suit against The Company, any of its successors, assignees, transferees, subsidiaries, parent and associate corporations, affiliates, principals, administrators, officers, directors, board members, agents, employees, contractors, instructors, and training coaches. The dispute will be subject to the rules of arbitration as determined by the Arbitrator. The decision of the Arbitrator will be final and binding on the Parties and may be reduced to a judgment in any court of competent jurisdiction. You agree that each Party shall bear its own costs and attorneys’ fees in any arbitration or litigation, regardless of which Party, if either of them, is deemed the prevailing party.

This agreement to arbitrate survives any termination or expiration of the Agreement. The Company can obtain from any court having jurisdiction a temporary injunction, preliminary injunction, or permanent injunction available to protect The Company's interest prior to, during, or following the filing of any arbitration or other proceeding. Any claim must be brought in arbitration within one (1) year from when the claim arises.

14. Governing Law

This Agreement shall be governed, construed, and interpreted in accordance with the laws of the state of British Columbia without regard to any choice of law provisions.

15. Severance

In the event any provision of the Agreement of these Terms and Conditions is inconsistent with or contrary to any applicable law, rule or regulation, the provision shall be deemed to be modified to the extent required to comply with the law, rule or regulation, and this Agreement and these Terms and Conditions, as so modified, shall continue to be in full force and effect.

16. Non-Transferability

Your Coaching Program is a one-to-one registration, and is non-transferable and non-sharable with spouse, partners, other members in your family, same household, and any other related parties. The Agreement cannot be assigned by You to another Party.

The Company reserves the right to amend this Agreement, including the Coaching Program benefits, at any time without your prior consent. Any amendment to this Agreement or the Coaching Program benefits, from time to time, shall be effective as of the earlier of the date of posting of the amendment on Mastery Insights’s website www.masteryinsights.com or upon the delivery of actual notice to you.


This Terms and Conditions for Mastery Insights Mentorship™ Executive Coaching Program was last modified on November 21, 2024.




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