TERMS AND CONDITIONS for Self Guided Courses and Training Programs

These Terms and Conditions are legally enforceable. Please read all the terms carefully.

Mastery Insights Coaching, Inc. provides a list of Self Guided Courses and Training Programs that offers you the opportunity to invest in yourself and your personal development with our materials, our practice, and access to Dr. Grace Lee’s pre-recorded training sessions.

The following Terms and Conditions govern the Agreement between any Self Guided Course and Training Program student (“You“) and Mastery Insights Coaching, Inc., its successors, assignees, transferees, subsidiaries, parent and associate corporations, affiliates, principals, administrators, directors, officers, board members, agents, employees, contractors, instructors, training coaches and insurers (individually or collectively known as “The Company“), with a registered office at 2700 – 700 West Georgia Street, Vancouver, BC, Canada, V7Y 1B8 hereto and entered into this agreement as of the date of your purchase (“Effective Date“) of the Self Guided Course and Training Program. By clicking a button or checking a box marked “I agree” (or something similar), You signify that You have read, understood, and agreed to be bound by this Agreement and to the collection and use of your information as set forth in our privacy policy (the “Privacy Policy“, collectively with this Agreement, the “Terms“). You and The Company are each referred to as a “Party” and collectively as the “Parties.”

The term “Training Program” used in this Agreement refers to the then-current services, course contents and benefits that DIC may provide to You as part of the Self Guided Course and Training Program you purchased. The Training Program may include online education and training from Dr. Grace Lee and members of the Mastery Insights Team; opportunities to learn from Dr. Grace Lee through virtual events or webinars; access to online groups and communities; exclusive Training Program bonus materials, or other opportunities. You acknowledge, agree, and accept that The Company may at any time add, remove, amend, or replace any of the services and benefits made available to You as part of the Training Program you purchased, and you agree and accept that such addition, removal, amendment, or replacement will not nullify the legal effect of this Agreement.

You acknowledge, agree, and accept that in addition to this Agreement, The Company may set specific terms and conditions, standard operating policies and procedures, community participation guidelines and program graduation or completion requirements that would govern the delivery of the Training Program you purchased. Such terms are incorporated into this Agreement by reference, and you agree to be bound and adhered by such terms and conditions to the extent that you wish to receive the Training Program you purchased.

1. Payment Terms

You authorize The Company to process the credit card information you have provided to The Company, in the amount set forth on the Agreement for the Training Program on the checkout page or direct invoice(s) from The Company payment system or accounting system.

Should wire transfer payment method be used for remitting the Training Program fee, the transfer must be remitted to The Company prior to granting access to the Training Program contents..

2. Refunds and Cancellations

By accepting this Agreement, You acknowledge that You have thoroughly and carefully considered the cost and the value of purchasing the Training Program prior to making this commitment to invest.

Due to the nature of our Training Programs and services, which includes downloadable videos, digital contents and documents, tools, streaming videos, online training portal membership and subscriptions, potential virtual events, and students’ community interactions platforms, and other unless otherwise stated,

ALL TRAINING PROGRAM FEES PAID ARE NON-REFUNDABLE.

You may request a refund NO LATER THAN 24 HOURS FROM THE DATE OF YOUR PURCHASE in writing via email to submit a Support Ticket to support@masteryinsights.com. NO REFUND WILL BE ALLOWED AFTER 24 HOURS.

Training Program sold with Money Back Guarantee may be eligible for Refund, provided the Program registrant met certain conditions** to exercise the Guarantee. Refund request must be submitted to support@masteryinsights.com prior to expiration date of Money Bank Guarantee.

**Conditions for Money Back Guarantee: 1. The program registrant must consume 100% of the Training Program content which is verified by our content delivery portal – HighLevel®. 2. Program registrants who have consumed less than 100% of the Training Program content are considered as incomplete investment and therefore not meeting the Money Back Guarantee conditions. 3. Eligible Money Back Guarantee refund requests must be received via email to support@masteryinsights.com within 30 calendar days from date of purchase. No Money Back Guarantee would be honored for a refund request received after the expiration date. 4. Maximum refund will equal to the same dollar amount paid at the time of Training Program purchase.

**Money Back Guarantee must be specified on the sales or checkout page to qualify for refund.**

In the event of default, dispute or delinquent payment, The Company has the right to terminate Your Training Program access without notice and without liability to You. See Section 5 regarding Termination for more details.

NO CANCELLATION of Your registration is allowed after 24 hours from the date of Your purchase. Upon submission of Your cancellation request, You shall not receive any access to the Training Program contents or otherwise receive any Training Program services and benefits. Doing so will render Your cancellation request null and void.

You agree and acknowledge that requesting a refund or cancellation of Your Training Program may waive Your eligibility to enroll in other Training Program offered by The Company in the future. ALL “Refund” and “Cancellation” requests will only be reviewed by submitting a formal cancellation request in writing via email to submit a Support Ticket to support@masteryinsights.com.

3. Commitment to the Program

By entering into this Agreement, You commit and agree to faithfully execute all of the lessons, assignments, and course work in the Training Program to the best of Your ability. You further agree to attend all scheduled virtual events or seminars, and live training sessions included as part of the Training Program. You also acknowledge that creating results requires tremendous effort and that You are prepared and committed to faithfully make that effort.

4. Results and Success Stories - Limited Liability

All of the Success Stories on our website, sales and checkout pages are from a small selection of actual clients. Their written and video testimonials showcasing amazing results are authentic. These results are a product of hard work, discipline and commitment to the Training Program. The Company offers NO GUARANTEE for specific results you will get from enrollment in the Training Program. Everyone is different and everyone's success is different and depends on numerous factors, including, but not limited to, Your own drive, dedication, and motivation.

Inclusion of any Success Stories on our website is not meant as a promise or guarantee of Your own success. Success Stories showcase the results that are possible through active participation and completion of the Training Program. We do everything within our means to help you succeed, but ultimately your ability to achieve the results you desire in your career depends on a multitude of factors, predominantly You taking full responsibility for Your own success.

The Company is not liable for any actions you take or do not take based on the information we provide or insights provided in the Training Program. Furthermore, the Company makes no guarantees whatsoever regarding any results based on any action or inaction relating to your life, potential income, professional relationships or career growth based on the materials we share or mentorship we provide through the Training Program.

5. Termination

The Company reserves the right to, at its sole discretion, without notice and without liability by The Company to You to terminate Your Training Program registration, disbanding Your access to community, the training portal, membership, and course materials with no refund, if You violate the Terms of this Agreement or if You default, dispute or delinquent with Your payment when due.

In the event of termination, You are no longer authorized to access the Training Program content, community, or coaches, and the restrictions imposed on you with respect to the content, and the disclaimers, indemnities, and limitations of liabilities set forth in these Terms and Conditions shall survive termination.

6. Confidentiality

During the delivery of Training Program, You may have had or shall have access to information and materials (in whatever form and howsoever communicated) that are confidential or proprietary to The Company or its subsidiaries and affiliates of the Program (collectively, the “Confidential Information”).

Unless specifically and expressly authorized by the Company, You shall not use, teach, sell, disclose, reveal, provide or make available to any third party any of the Company's Confidential Information, including, but not limited to, The Company Training Program contents, course materials (whether in electronic form or made available to You in private social media groups, or otherwise), call recordings from coaching sessions or live training sessions, course documentation, teaching techniques, data, formulas, methods presented, processes, other education and Coaching Program materials, intellectual property, or any login member credentials.

7. Intellectual Property

The Company retains all rights, title, and interest in any and all intellectual property related to or associated with the Training Program. This includes without limitation to: (a) trademarks and copyrights; and (b) any other proprietary right arising under the laws of Canada or other countries if applicable. You understand and agree that neither the Agreement nor the provision of Training Program by The Company shall constitute a transfer, assignment, or license of any intellectual property rights from or by The Company. You acknowledge the content of the Training Program services including without limitation the materials and information provided to You as education, is confidential and proprietary to The Company. You agree that You shall not communicate or make available the teachings, materials or information acquired or learned from The Company to any other person. Violation will result in the immediate removal from the Training program.

8. Contacts

By accepting the Agreement and providing Your credit card information, You agree that The Company may call, email, and text message You regarding Your account information and regarding other offers, products and services.

9. Testimonials, Reviews, and Pictures or Video

The Company is pleased to hear from users and clients and welcomes your comments regarding our services and products. The Company may use testimonials and/or product reviews in whole or in part together with the name, job title, and company of the person submitting it. Testimonials may be used for any form of activity relating to The Company’s services or products, in printed and online media, as The Company determines in its sole and exclusive discretion. Testimonials represent the unique experience of the participants and clients submitting the testimonial, and do not necessarily reflect the experience that you and your business may have using our services or products. Testimonials, photographs, and other information that you provide to The Company will be treated as non-confidential and nonproprietary, and, by providing them, you grant The Company a royalty-free, worldwide, perpetual, non-exclusive and irrevocable license to use them.

The Company reserves the right to correct grammatical and typing errors, to shorten testimonials prior to publication or use, and to review all testimonials prior to publication or use. The Company shall be under no obligation to use any, or any part of, any testimonial or product review submitted.

10. Indemnity

You hereby agree to protect, defend, indemnify, and hold harmless The Company, its officers, directors, employees, their invitees, shareholders representatives, agents, instructors, and training coaches (in this Section 9, each, an “Indemnified Party” and collectively, the “Indemnified Parties”) from and against any and all losses, claims, damages, liabilities, actions demands and expenses (including any and all legal fees and other expenses incurred in investigating or defending against any claim, action, lawsuit, demand, administrative proceeding or investigation, whether commenced or threatened) (collectively, the “Losses”) to which an Indemnified Party may become subject in so far as such Losses arise out of Your receipt for the Training Program, action taken in response thereto, or are based upon any breach of a representation, warranty, covenant or your obligation contained in this Agreement; provided that such indemnity shall not be available to an Indemnified Party in respect of Losses resulting from the Indemnified Party’s fraud, willful misconduct or gross negligence. The provisions of this Section 9 shall survive any termination of this Agreement and shall continue in full force and effect for (3) years thereafter. In addition, Your indemnity obligation includes but is not limited to any claim for personal injury sustained while traveling to or attending any in-person seminar or other training provided by The Company to You.

11. Limitation of Liability

YOU AGREE THAT IN NO EVENT SHALL THE COMPANY’S LIABILITY TO YOU FOR ANY CLAIM OF ANY KIND OR DESCRIPTION EXCEED THE AMOUNT PAID BY YOU TO THE COMPANY AS PER COURSE FEES GIVING RISE TO ANY CLAIM BY YOU, YOU WAIVE ANY RIGHT TO SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND OR DESCRIPTION.

12. Force Majeure

Except for the duty to make payments hereunder when due, and the indemnification provisions under this Agreement neither Party shall be responsible to the other for any delay, damage or failure caused by or occasioned by a Force Majeure Event. As used in this Agreement, “Force Majeure Event” shall mean: Any act of God, act of nature or the elements, terrorism, insurrection, revolution or civil strike, piracy, civil war or hostile action, labor strikes, acts of public enemies, federal or state laws, rules and regulations of any governmental authorities having jurisdiction over the premises, inability to procure material, equipment or necessary labor in the open market, acute and unusual labor, material or equipment shortages or any other causes(except financial) beyond the control of either Party.

13. Arbitration

Any claim or grievance of any kind, nature, or description that You have against The Company shall be resolved exclusively in final and binding arbitration before a single arbitrator selected by The Company within a reasonable time of You giving notice of arbitration to The Company. Arbitration shall be held exclusively in Vancouver, British Columbia. You agree not to file suit against The Company, any of its successors, assignees, transferees, subsidiaries, parent and associate corporations, affiliates, principals, administrators, officers, directors, board members, agents, employees, contractors, instructors, and training coaches. The dispute will be subject to the rules of arbitration as determined by the Arbitrator. The decision of the Arbitrator will be final and binding on the Parties and may be reduced to a judgment in any court of competent jurisdiction. You agree that each Party shall bear its own costs and attorneys’ fees in any arbitration or litigation, regardless of which Party, if either of them, is deemed the prevailing party.

This agreement to arbitrate survives any termination or expiration of the Agreement. The Company can obtain from any court having jurisdiction a temporary injunction, preliminary injunction, or permanent injunction available to protect The Company's interest prior to, during, or following the filing of any arbitration or other proceeding. Any claim must be brought in arbitration within one (1) year from when the claim arises.

14. Governing Law

This Agreement shall be governed, construed, and interpreted in accordance with the laws of the state of British Columbia without regard to any choice of law provisions.

15. Severance

In the event any provision of the Agreement of these Terms and Conditions is inconsistent with or contrary to any applicable law, rule or regulation, the provision shall be deemed to be modified to the extent required to comply with the law, rule or regulation, and this Agreement and these Terms and Conditions, as so modified, shall continue to be in full force and effect.

16. Non-Transferability

Your Training Program is a one-to-one registration, and is non-transferable and non-sharable with spouse, partners, other members in your family, same household, and any other related parties. The Agreement cannot be assigned by You to another Party.

The Company reserves the right to amend this Agreement, including the Training Program benefits, at any time without your prior consent. Any amendment to this Agreement or the Training Program benefits, from time to time, shall be effective as of the earlier of the date of posting of the amendment on The Company’s website www.masteryinsights.com or upon the delivery of actual notice to you.


This Terms and Conditions for Self Guided Courses and Training Programs was last modified on November 21, 2024.

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